Refund policy
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility: Items must be unworn, unused, with tags attached, and in original packaging. Proof of purchase is required.
Non-Returnable Items (Final Sale): The following cannot be returned or exchanged:
- Sale and discounted items (marked as final sale at time of purchase)
- Gift cards
- Custom/personalised items (embroidered or name-specific orders) (clearly noted on each product page)
How to Start a Return: Email returns@lullaveboutique.com with your order number and reason. We respond within 1–2 business days. Items sent without prior authorisation will not be accepted.
Return Shipping: Return shipping is the customer's responsibility unless the item is defective, damaged, or incorrect. Use a trackable method — we're not liable for items lost in transit.
Damages & Issues: Inspect your order on arrival. Contact info@lullaveboutique.com immediately for defective, damaged, or incorrect items.
Exchanges: Return the item first, then place a new order once your return is accepted.
Refunds: Once received and inspected, we'll notify you within 2 business days. Approved refunds are processed to your original payment method within 10 business days. Your bank may take additional time. If 15+ business days have passed since approval, contact returns@lullaveboutique.com.
South African Consumer Rights: In accordance with the Consumer Protection Act 68 of 2008, you retain statutory rights regarding defective goods. Nothing in this policy limits those rights.