Refund policy

RETURN & REFUND POLICY

30-Day Change-of-Mind Returns & 6-Month Defective Goods Guarantee

We want you and your little one to completely love your Lullave Boutique pieces. We offer a 30-day return policy for change-of-mind purchases, as well as full statutory protection under South African consumer law for defective goods.

1. CHANGE-OF-MIND RETURNS (30 DAYS)
You have 30 days after receiving your item to request a return if you change your mind.
• Eligibility: The item must be unworn, unused, unwashed, with tags attached, and in its original packaging. Proof of purchase is required.
• Return Shipping: Return shipping costs for change-of-mind returns are the responsibility of the customer.

2. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS (6-MONTH CPA WARRANTY)
In accordance with Section 56 of the South African Consumer Protection Act (CPA), all products carry an automatic 6-month statutory warranty against manufacturing defects or faulty workmanship.
• If an item arrives damaged, defective, or incorrect, please contact us at info@lullaveboutique.com immediately.
• For defective goods returned within 6 months, you may choose between a repair, a replacement, or a full refund.
• Return shipping for verified defective or incorrect items will be fully covered and arranged by Lullave Boutique.

3. NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged for change-of-mind:
• Custom-made or personalised name items (e.g., embroidered or name-specific products).
• Items explicitly marked as "Final Sale" at the time of purchase.
• Gift cards.
(Please note: Final Sale and custom item restrictions do not affect your statutory consumer rights under the CPA if the item arrives defective or damaged).

A note on handmade items: All Lullave Boutique products are lovingly handmade, and natural variations in fabric, texture, colour, and finish are an inherent characteristic of artisanal craftsmanship — not a defect. These beautiful imperfections make each piece unique. Variations of this nature do not qualify as manufacturing defects under our returns policy, but your full statutory rights under the CPA remain unaffected if an item arrives damaged or faulty.

4. HOW TO INITIATE A RETURN
• Email returns@lullaveboutique.com with your order number and the reason for your return.
• We will respond within 1–2 business days with authorization and instructions.
• All authorized physical returns must be sent to our workshop address:
  25 Jaques Avenue,15 Uitsigpark, Wellington Western Cape 7655,South Africa        • Note: Items sent back without prior return authorization cannot be processed.

5. REFUNDS
Once your return is received and inspected at our workshop, we will notify you of the approval status via email within 2 business days. Approved refunds are processed automatically back to your original payment method within 5 to 10 business days.